Refund policy

What Is The Returns Policy?

UK & EU retail customers

You may return eligible items for a refund of the goods within 28 days of receipt of the products (40 days for EU orders). Please check your items are eligible for return (see below section) and follow the returns process set-out below.

The costs of returning unwanted items is borne by you. 

Faulty and incorrect items can be returned to us free of charge.

Worldwide retail 

Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders going outside of the UK & EU. For most eligible goods our policy is to offer refunds for unwanted goods within 40 days of receipt. The cost of returning unwanted items is borne by you. Faulty or incorrect items returns costs will be paid for by us, either via a free postage label or refund of reasonable mail costs. Please contact Customer Services before sending faulty or incorrect items back for instructions. 

How To return Items

Use online web contact form to initiate return process and returns label, with instructions will be sent. 

How long does it take to process a return?

Your returns will be processed within 10 business days (UK) or 20 (Europe and Worldwide) on receipt. If you are due a refund, the funds will be available in your account within 3-5 business days. Paypal funds will be available immediately after processing your return.

What Items can you return?

Items must be returned in their original unused condition. All genuinely faulty goods will be eligible for refund irrespective.

Eligible for return

• All fabrics
• elastics
• Findings
• Bra closures
• Threads and hardware (pins, scissors, craft tools) 

Not eligible for return:

• Digital downloads
• Gift vouchers
• Any custom made orders

 For further help with returns, please contact customer services.